What kind of t-shirts do you use?
- Bella+Canvas 3001 unisex jersey short sleeve t-shirts
- 100% combed and ring-spun cotton
- We print using waterbed and eco-friendly inks
- The True Mydentity logo is printed on the right sleeve of every t-shirt
- Our quality t-shirts are pre-shrunk, soft and lightweight, with the right amount of stretch
How should I care for my t-shirt?
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only when necessary, you can use non-chlorine bleach. NO fabric softeners.
- Tumble dry low, or hang-dry for longest life.
- Cool iron inside-out if necessary. Do not iron graphic decorations.
- DO not dry clean.
Are your t-shirts pre-shrunk?
Yes, our t-shirts are pre-shrunk. However, if you prefer a baggy fit for your t-shirts, you may want to order one size larger than you normally would.
Why is my new shirt discolored (or why does it have off-white residue)?
Don't worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains, they will wash off after their first wash cycle.
Do you take special requests?
At this time, we do not print one-time custom design orders. However, we want to know what word or phrase you like, so please submit your request using the form on our Contact Us page. We’ll review your request and determine if it fits within True Mydentity’s products. If it does, we’ll add your request to our product offerings and let you know. It doesn’t hurt to ask, right?
If you’re looking for an x-small (XS) or xxx-large size (XXXL), we may be able to accommodate you. Please submit your request using the form on our Contact Us page and we’ll get back to you as soon as possible.
How do you apply the graphics to t-shirts?
We use a DTG (Direct to Garment) printing process with waterbed and eco-friendly inks. DTG is also referred to as digital garment printing. The DTG printing process uses modified inkjet technology to apply ink to apparel and create colorful, accurate, durable graphic designs. When the ink is applied, it soaks into the fabric fibers, becoming part of the shirt. This makes the design more durable and helps it look good for longer.
ORDER AND SHIPPING FAQ
How do I modify/cancel my order?
You will need to create an account. Once you create and activate your account, you can access your order and update it accordingly.
Can you overnight my order?
We are a print-on-demand company, so your order is printed after you purchase it. This means we do not ship overnight because we need to print your shirt and let it dry before packing it up and shipping it to you. This typically takes 2-4 business days. This means your apparel is printed specifically for you, and in our opinion, that's pretty cool.
Why didn’t I receive an order confirmation?
You should have received a confirmation email for your order. Please check your email inbox AND your spam folder for an email from True Mydentity. If you’re not able to locate your order confirmation email, please drop us a note by filling out the form on our Contact Us page and we will respond to you as soon as possible.
What shipping options are available?
We offer free standard ground shipping on all products. Because our apparel is created on-demand, we do not offer any shipping option other than standard ground shipping.
How long will it take to get my order?
Anywhere from 7-12 business days. We need to print your order, and it takes 2-4 business days to print, fulfill and ship out your order. Once shipped out, it will take another 5-8 business days for you to receive your order.
Because our apparel is created on-demand, we do not provide any shipping option other than standard ground shipping.
Do you ship outside the U.S.?
We only ship to the 50 U.S. states and the District of Columbia. Someday we hope to ship internationally, but we need to support fellow Americans first.
For other shipping questions, please visit our Shipping Policy.